Elen Energy L.L.C.
Privacy Policy
1. About us
Elen Energy sh.p.k. ("Elen Energy", "we", "our company"), based in Pristina, Kosovo, is fully committed to protecting the privacy and personal data of all visitors and users of the website elen-ks.com ("Website").
This Privacy Policy explains which personal data we collect, how we use it, how we protect it, and what your rights are under Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo and the European Union's GDPR regulations.
2. Data controller
- Company: Elen Energy SH.P.K
- Address: Pristina, Kosovo
- Email: info@elen-ks.com
- Website: elen-ks.com
3. The data we gather
3.1 Data you provide manually:
- Name and surname, when you fill in the contact form
- Email address, for communication and responses
- Phone number, if you provide it in the contact form
- Company name, if you are a client or business partner
- Messages and other data you choose to share
3.2 Data gathered automatically:
- The IP address of your device
- Browser type and version
- Device operating system
- Pages visited and visit time (via Google Analytics)
- Referral source
- Facebook Pixel data (only if cookies are accepted)
4. Purpose of data gathering and legal basis for processing
- We may process your full name, email, phone number, and message to respond to the contact form, on a legitimate contractual legal basis.
- We may process your IP, cookies and usage to analyze page traffic, on the basis of our cookies policy.
- We may process data from Facebook Pixel and Google Ads for digital marketing, on the basis of our cookies policy.
- We may process your IP address and logs for legitimate interests.
- We may process any data required by legal obligation.
6. Third-party sharing
We do not sell or rent out your personal data. We may share it only with:
- Google LLC: Google Analytics, Google Ads
- Meta Platforms Inc.: Facebook Pixel
- Hosting providers, for technical functionality
- Legal or regulatory authorities where required by law
All third parties are required to process the data in compliance with applicable laws and only for defined purposes.
7. International data transfers
Some service providers (Google, Meta) may process data outside the territory of Kosovo and the EU. These transfers are carried out on an appropriate legal basis (EU Standard Contractual Clauses, adequacy decision, etc.).
8. Retention period
- Contact form data: up to 2 years after the last contact
- Analytics cookie data (Google Analytics): 26 months
- Server logs: 12 months
- Transaction data: according to legal obligations (7 years)
9. Your rights
As a data subject, you have the following rights under Law No. 06/L-082 and the EU GDPR:
- Right of access: to receive a copy of your personal data
- Right to rectification: to correct inaccurate or incomplete data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent, at any time and without negative consequences
To exercise these rights, please contact us at info@elen-ks.com.
10. Data security
Elen Energy implements technical and organizational measures to protect personal data, including SSL/TLS encryption of communications, restricted personnel access, and periodic system audits.
11. Updates to this policy
Elen Energy reserves the right to change this policy. Any material changes will be clearly notified on the website. We recommend that you review this page periodically.
13. How to contact us
- Elen Energy L.L.C.
- Address: Prishtina 10000, Kosovo
- Email: info@elen-ks.com